The Top Ten Most Loved Posts of 2012
We’re wrapping up a very exciting year here at Angel and as we look to 2013, we want to share the most popular posts from our blog this year. Needless to say, it’s a fantastic mixture of many topics...
View ArticleCMO’s Cloud Cheat Sheet
The predication that CMOs are going to absorb more IT responsibility is far from new. There have been strong arguments – like this one from Dr. Larry Tieman – in favor of why CMOs will rule above CIOs...
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Designing a Customer Service Crisis Plan
Other than occurring in the past few weeks, what do the following three images have in common? In short, these events were entirely unexpected and caught everyone by surprise. Sure, Nemo crawled...
View ArticleThe Building Blocks of Brand Loyalty
There is no simple answer for what keeps customers coming back to a brand, but there are tools and strategies businesses can use to create a solid customer experience that will lead to building...
View ArticleGenesys and Angel: What’s Next for the Customer Experience?
As many of you know, Angel was recently acquired by Genesys, a provider of customer service and contact center solutions and it has been a fantastic experience, to say the least. We’re confident that...
View ArticleThe Five Biggest Obstacles to Avoid for Effective Customer Experience Management
If your organization’s driving goal is to delight customers, create a personalized experience and expand bottom line results, the processes used to track, oversee and organize interactions between each...
View ArticleHow Voice Solutions Can Encourage Customer Loyalty
With the combination of online shopping growing at a much faster rate than in-store retail and the demand for an omnichannel experience (the ability to buy online, return in-store, or vice-versa)...
View ArticleThe Cloud is Leveling the Customer Service Playing Field
Companies are using enterprise applications delivered through the cloud to do everything from track sales performance to store data. In fact, the public cloud services market is forecast to grow 18.5...
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Today is the 1st Annual CX Day!
Happy Customer Experience Day! Today is the first annual CX Day, founded by The Temkin Group and Customer Experience Professionals Association, which we are a proud member of. CX Day celebrates great...
View ArticleUnleash the Power of Great Customer Experience [Genesys News]
Today was a big day for announcements on cloud customer engagement technology. Genesys announced three new offerings and at Saleforce’s Dreamforce they launched their Salesforce1 Customer Platform....
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